Hotline Specialist PM

A hotline specialist is a person who we describe is the heartbeat of the organization. At Bay Area Turning Point we deal with domestically abused and sexual assault survivors. A hotline specialist volunteer will assist in answering the phone lines for those survivors as well as agency business calls.

These special individuals will be trained to answer crisis calls and handle them according to the clients needs. We will equip you with the tools necessary to screen calls in a conversation style rather than a checklist form, give out resources whether within our organization or outside, transfer calls to the proper department amongst other things to properly handle this particular population of people.

A hotline specialist must be patient, empathetic, poses good communication skills, and most importantly be an effective and active listener. All calls no matter the person on the other end needs to be greeted with a smile and treated with courtesy, respect, and dignity. 

To apply for this volunteer position we simply need you to fill out an application, and register for orientation. You may Click Here to fill out the volunteer application.